Shipping Policy – ORASONALI STORE

Effective Date: February 25, 2025

At ORASONALI STORE, we are committed to ensuring that your products are delivered quickly, safely, and securely. This Shipping Policy outlines our shipping methods, delivery times, fees, and procedures. Please read the policy carefully to understand how we handle shipping for your orders.

1. Shipping Destinations

We offer domestic and international shipping to many locations. We strive to ensure that all customers can enjoy our high-quality home decor products no matter where they live.

  • Domestic Shipping: Available within the United States.
  • International Shipping: We ship to many countries globally. International shipping fees and delivery times will be calculated at checkout.

2. Shipping Methods & Delivery Times

We provide various shipping options to ensure your order arrives promptly:

Domestic Shipping

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Priority Shipping: 1-2 business days

International Shipping

  • Standard International Shipping: 7-15 business days
  • Expedited International Shipping: 5-10 business days

Please note that delivery times may vary depending on the shipping carrier, destination, and unforeseen circumstances such as weather or customs delays.

3. Shipping Fees

  • Shipping fees are calculated during checkout based on the destination and the selected shipping method.
  • Free Shipping: We offer free standard shipping on domestic orders over $100.
  • International Shipping Fees: International shipping fees will be calculated at checkout. These fees are determined by the weight and size of your order, as well as the shipping destination.

4. Order Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays).
  • Orders placed after 3:00 PM (EST) will be processed on the next business day.
  • During peak seasons (holidays or sales), processing times may be extended by an additional 1-2 business days.

5. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.
  • You can track the status of your order using the tracking number on the shipping carrier’s website or directly through ORASONALI STORE.
  • If you do not receive tracking information within 3 business days of your purchase, please contact us at info@orasonali.com for assistance.

6. Shipping Delays

  • Delivery times are estimates, and while we do our best to meet them, delays caused by weather conditions, customs procedures, or other external factors are out of our control.
  • ORASONALI STORE is not responsible for shipping delays caused by third-party carriers, but we will work with you to resolve any issues that arise during transit.

7. Lost or Damaged Packages

  • Lost Packages: If your package is lost or has not been delivered within the expected time frame, please contact us immediately. We will assist in tracking the package and resolving the issue.
  • Damaged Packages: If your package arrives damaged, please take photos of the damaged product and packaging. Contact us within 48 hours of receiving the item, and we will initiate a return or exchange process for the damaged goods.

8. Address Errors & Undeliverable Packages

  • Incorrect Addresses: Customers are responsible for providing the correct shipping address at checkout.
  • If the package is returned due to an incorrect address, you will be responsible for the additional shipping fees to resend the order to the correct address.
  • If a package is undeliverable and returned, we will contact you to arrange for reshipping. Any additional costs will be borne by the customer.

9. International Orders

  • Customs Duties & Taxes: International customers are responsible for any customs duties, taxes, or other import fees imposed by the destination country.
  • Shipping Fees: International shipping fees will be calculated at checkout. These fees are non-refundable in case of returns or cancellations.
  • Delivery Delays: International orders may take longer to process due to customs clearance. Please be patient, as this is beyond our control.

10. Contact Us

For any shipping-related questions or concerns, please contact our customer service team:

📍 Address: 10452 Legion St, Convent, Louisiana (LA), United States
📞 Phone: (225) 562-7818
📩 Email: info@orasonali.com
🌐 Website: https://orasonali.com

Thank you for choosing ORASONALI STORE. We are dedicated to delivering your home decor products with care and efficiency. We look forward to helping you create a beautiful and inviting space in your home!