Shipping Policy for Orasonali Store
Effective Date: January 8, 2025

At Orasonali Store, we are committed to ensuring a seamless and reliable shipping experience for our customers. This Shipping Policy outlines the terms and conditions regarding the delivery of your orders placed on our website (https://orasonali.com). By making a purchase, you agree to the practices outlined below.

1. Processing Times

  • Order Confirmation: Once your order is placed, you will receive a confirmation email. Please ensure your shipping address is accurate to avoid delays.
  • Processing Period: Orders are typically processed within 1–3 business days. Processing times may vary during peak seasons, holidays, or due to unforeseen circumstances.
  • Custom Orders: For custom or made-to-order items, processing times will be outlined during the purchase process.

2. Shipping Options and Delivery Times

We offer several shipping options to meet your needs:

  • Standard Shipping: Delivery within 5–7 business days after processing.
  • Expedited Shipping: Delivery within 2–3 business days after processing. Additional charges apply.
  • Overnight Shipping: Delivery by the next business day after processing. Additional charges apply and availability may vary by location.

Please note that delivery times are estimates and may vary based on your location, shipping carrier, or external factors such as weather conditions.

3. Shipping Costs

  • Free Shipping: We offer free standard shipping on all orders over $75 within the contiguous United States.
  • Flat-Rate Shipping: For orders under $75, a flat shipping fee will apply, calculated at checkout.
  • Expedited and International Shipping: Additional charges apply based on location and shipping method. The exact cost will be displayed during checkout.

4. International Shipping

We are proud to offer international shipping to select countries. Please note:

  • Customs and Duties: International shipments may be subject to customs fees, import duties, or taxes, which are the responsibility of the recipient.
  • Delivery Times: Delivery may take 10–20 business days depending on the destination and customs clearance.

5. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.

6. Shipping Restrictions

  • P.O. Boxes and APO/FPO Addresses: We deliver to most P.O. Boxes and APO/FPO addresses. However, certain items may not qualify for delivery to these locations.
  • Hazardous Materials: Items classified as hazardous materials cannot be shipped to some locations due to carrier restrictions.

7. Delivery Issues

We strive to ensure every order is delivered on time and in excellent condition. However, if you experience any issues, such as:

  • Delayed Deliveries: If your order has not arrived within the estimated delivery time, please contact us for assistance.
  • Damaged or Missing Items: Inspect your package upon delivery. If any items are damaged or missing, notify us within 48 hours of receipt by emailing info@orasonali.com with your order details and photos of the damage.
  • Undeliverable Packages: If a package is returned to us due to an incorrect address or refusal of delivery, we will contact you to arrange redelivery (additional shipping fees may apply).

8. Changes to Shipping Information

  • Address Changes: If you need to update your shipping address after placing an order, contact us immediately at info@orasonali.com or (225) 562-7818. Address changes cannot be guaranteed once an order has been processed.

9. Contact Us

For any shipping-related inquiries, please reach out to us:

Thank you for choosing Orasonali Store. We are committed to delivering your orders promptly and efficiently!