Sales Policy of Orasonali Store
Effective Date: January 8, 2025

Welcome to Orasonali Store, your go-to destination for high-quality and stylish home décor and furniture! We are committed to providing a seamless shopping experience, and we want to ensure that our customers fully understand our sales policy. By placing an order with Orasonali Store, you agree to the terms outlined below. Please read this policy carefully to ensure a smooth and enjoyable shopping experience.

1. Overview of Our Sales Policy

Orasonali Store offers a wide selection of premium home décor and furniture products, designed to enhance your living spaces with style, comfort, and functionality. We strive to provide the best products at competitive prices and deliver an exceptional customer experience from purchase to delivery.

All purchases made on our website (https://orasonali.com) are governed by this Sales Policy. By making a purchase, you acknowledge and agree to our terms and conditions.

2. Placing an Order

When you place an order with Orasonali Store, you are purchasing products that are carefully selected and crafted with attention to detail. Our online store allows you to browse our collection, select products, and complete your purchase securely.

  • Product Availability: Product availability is subject to change, and we strive to keep our inventory updated. In case a product you ordered is unavailable, we will notify you promptly via email and provide alternatives or issue a refund.
  • Order Confirmation: After submitting your order, you will receive an order confirmation email, detailing your purchase. Please check this email carefully to ensure all items are correct.
  • Payment Methods: We accept various payment methods, including credit cards, debit cards, PayPal, and other secure payment gateways. Payments must be completed before we process your order.

3. Pricing and Taxes

  • Prices: The prices of our products are listed on our website and are subject to change without notice. We reserve the right to update prices based on inventory, supplier costs, and market conditions.
  • Taxes: Sales tax is applied according to the applicable local, state, or federal tax regulations. The tax rate is calculated at checkout based on your shipping address.
  • Discounts and Promotions: Occasionally, Orasonali Store may offer discounts, coupons, or promotional offers. These offers are subject to specific terms and conditions and can only be used during the promotion period. Discounted prices are final and cannot be combined with other promotions.

4. Order Shipping and Delivery

  • Shipping: We provide shipping to most locations within the United States. Orders are shipped through reputable carriers to ensure that your products arrive safely. Shipping charges are calculated at checkout based on the delivery address and the size of the items.
  • Delivery Time: Estimated delivery times are provided at checkout. We aim to process and ship your order as quickly as possible. However, delays may occur due to factors beyond our control, such as shipping carrier delays or unforeseen inventory issues.
  • Tracking Your Order: Once your order is shipped, you will receive a tracking number via email so you can monitor the status of your shipment.

5. Returns and Exchanges

At Orasonali Store, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a return and exchange policy to assist you.

  • Eligibility for Returns: Returns are accepted within 30 days of the delivery date. To be eligible for a return, the product must be unused, in its original packaging, and in resalable condition. Items that have been damaged, altered, or used cannot be returned.
  • Return Process: To initiate a return, please contact our customer service team at info@orasonali.com. We will guide you through the return process and provide the necessary instructions.
  • Refunds: Upon receiving and inspecting your returned items, we will issue a refund to your original payment method. Please note that shipping fees are non-refundable, and the customer is responsible for the return shipping costs, unless the product is defective or damaged.
  • Exchanges: If you would like to exchange an item for a different size, color, or style, we can assist you with the exchange process, depending on product availability.

6. Damaged or Defective Items

In the unlikely event that your item arrives damaged or defective, we apologize for the inconvenience. Please notify us within 7 days of receiving your order by contacting our customer service team at info@orasonali.com. Include photos of the damage or defect, and we will provide you with a solution, including a replacement or full refund, at no additional cost.

7. Customer Support and Contact Information

At Orasonali Store, we are committed to providing exceptional customer service. If you have any questions or concerns regarding your order, our products, or our policies, please don’t hesitate to contact us.

8. Privacy and Security

Your privacy and security are our top priorities. We use advanced security measures to protect your personal and payment information. For more details, please refer to our Privacy Policy on our website.

9. Changes to the Sales Policy

Orasonali Store reserves the right to update or modify this Sales Policy at any time without prior notice. Any changes will be reflected on this page, and the updated policy will be effective immediately upon posting. Please check this page regularly for any updates.

Thank you for choosing Orasonali Store! We look forward to helping you create a beautiful and stylish home.