Refund and Returns Policy of Orasonali Store
Effective Date: January 8, 2025

At Orasonali Store, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward and hassle-free return and refund process. Please review our detailed Refund and Returns Policy to understand how we handle returns and refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Return Period: You may return items within 30 days of receiving your order.
  • Condition of Items: Items must be returned in new, unused, and undamaged condition. They should be in their original packaging with all tags, labels, and accessories included.
  • Non-returnable Items: Certain items are not eligible for return, including:
    • Customized or personalized products.
    • Clearance or sale items (unless defective).
    • Gift cards.

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@orasonali.com or call (225) 562-7818 within 30 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Once we receive your request, our team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return the product. Returns without this authorization will not be processed.
  3. Return Shipping: Customers are responsible for the return shipping costs, except in cases where the product is defective, damaged, or incorrect. We recommend using a trackable shipping service to ensure that your return reaches us safely.
  4. Packaging: Please securely pack the items in their original packaging to avoid damage during the return shipping process.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return requirements. After the inspection:

  • Refund Method: Refunds will be issued to your original payment method. Please note that it may take a few business days for the refund to be processed and reflected in your account, depending on your payment provider.
  • Refund Amount: The refund will include the product purchase price, excluding shipping fees. Original shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged items).
  • Restocking Fees: In some cases, a restocking fee may apply, particularly for large or bulky items. This will be clearly stated in the return instructions if applicable.

4. Exchanges

We are happy to assist you with exchanges if you need a different size, color, or model. Please follow these steps:

  1. Contact Us: Email us at info@orasonali.com or call (225) 562-7818 to request an exchange.
  2. Return Your Original Item: Once your return is processed, you will receive a return authorization and instructions on sending back the item.
  3. Reorder the Desired Item: After we receive the returned item, you can place a new order for the replacement product on our website.

Please note that exchanges are subject to product availability, and we cannot guarantee stock for all items.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, we sincerely apologize for the inconvenience. Please follow these steps to return a damaged or incorrect item:

  1. Report the Issue: Contact us within 7 days of receiving the product by emailing info@orasonali.com or calling (225) 562-7818. Provide your order number, photos of the damaged or incorrect item(s), and a description of the issue.
  2. Return Shipping: We will provide a prepaid return label for you to return the damaged or incorrect item at no additional cost to you.
  3. Refund or Replacement: Once we receive the returned item, we will offer a replacement or a full refund, depending on your preference and product availability.

6. Return and Refund Exceptions

While we aim to ensure a smooth return and refund process, there are a few exceptions:

  • Sale or Clearance Items: Items purchased on sale or clearance may not be eligible for return unless they are defective or damaged upon arrival.
  • Customized or Personalized Products: Unfortunately, customized or personalized items are not eligible for return unless they arrive defective or damaged.

7. Late Returns

Returns must be initiated within 30 days of receiving your order. After this period, we are unable to process any returns or refunds. However, if you experience an exceptional situation, please contact us, and we will assess each case on an individual basis.

8. How to Contact Us

If you have any questions about our refund and return policy or need assistance with your return, our customer service team is happy to help. You can reach us through the following methods:

9. Changes to This Refund and Returns Policy

Orasonali Store reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Please check this page regularly to stay informed about our return and refund practices.

Thank you for choosing Orasonali Store! We appreciate your business and strive to provide a positive and satisfying shopping experience.