Return and Exchange Policy – ORASONALI STORE
Effective Date: February 25, 2025
At ORASONALI STORE, we are committed to providing high-quality home decor products and ensuring that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a straightforward return and exchange process. Please read the following policy for full details on how to return or exchange your items.
1. Eligibility for Returns and Exchanges
To be eligible for a return or exchange, the following conditions must be met:
- Return Window: You may return or exchange any item within 30 days of receiving your order.
- Condition of Items: Items must be unused, undamaged, and in their original packaging, with all tags and labels attached.
- Proof of Purchase: You will need to provide the order number or receipt as proof of purchase.
- Non-Returnable Items: Certain items, including sale items, customized products, and gift cards, are not eligible for return or exchange.
2. How to Initiate a Return or Exchange
Follow these steps to return or exchange an item:
1️⃣ Contact Us: Please email us at info@orasonali.com with your order number and the reason for the return or exchange.
2️⃣ Approval and Instructions: Our customer service team will review your request and send you detailed instructions, including a Return Authorization.
3️⃣ Return Shipment: Carefully package the item(s) and ship it to the address provided in our return instructions. Please note that customers are responsible for return shipping costs, unless the item is defective or incorrect.
4️⃣ Inspection and Processing: Once we receive the returned item, we will inspect it and process your return or exchange within 5-7 business days.
3. Refunds
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Processing Time: Refunds are typically processed within 5-7 business days after we receive and inspect the returned item.
- Shipping Fees: Shipping fees are non-refundable unless the return is due to a defect or error on our part.
4. Exchanges
- Replacement Items: If you would like to exchange an item for a different size, color, or style, follow the return process and indicate the replacement item you wish to receive.
- Availability: Exchanges are subject to stock availability. If the desired item is unavailable, we will issue a refund.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 48 hours of receiving the product.
- Proof of Damage: Please provide clear photos of the damage, including packaging, to help us process your return or replacement.
- Return Shipping: For defective or damaged items, we will cover the return shipping costs.
6. International Returns
- Customs & Import Duties: International customers are responsible for any customs duties, taxes, or fees incurred during the return process.
- Return Shipping: International return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
7. Non-Returnable Items
The following items cannot be returned or exchanged:
❌ Customized or personalized items
❌ Final sale or clearance items
❌ Gift cards
❌ Opened or used home textiles (such as bedding, pillows, etc.)
8. Contact Us
If you have any questions or concerns about our Return and Exchange Policy, please reach out to us:
📍 Address: 10452 Legion St, Convent, Louisiana (LA), United States
📞 Phone: (225) 562-7818
📩 Email: info@orasonali.com
🌐 Website: https://orasonali.com
We are committed to providing you with exceptional service and a hassle-free return experience. Thank you for shopping with ORASONALI STORE!